AMERIVALE · KITCHEN & HOME

Return & Refund Policy

We want you to feel confident ordering from Amerivale. You have 30 days after receiving your order to request an eligible return.

Requesting a return

Before sending an item back, contact support@amerivale.com with your order number and the reason for your request. If your return is approved, we will provide the return instructions and, where applicable, return-shipping information. Items sent back without first requesting a return may not be accepted.

Return eligibility

Eligible items should generally be returned in the same condition in which they were received, unused or unworn where applicable, with included components and original packaging where reasonably possible, together with proof of purchase.

Promotional or discounted products remain eligible unless they were clearly identified as Final Sale before purchase.

Damaged, defective, or incorrect items

Please contact us promptly if your order arrives damaged, defective, or incorrect so we can review the issue and determine the appropriate resolution. Include your order number and photos when they are helpful to assessing the problem.

Items that cannot be returned

Some items may not be returnable, including gift cards, personalized or custom-made goods, perishable goods, hygiene-sensitive products after use, hazardous materials, and products clearly marked Final Sale. Contact us before ordering if you are unsure about a specific item.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for Amerivale to process an approved refund; your bank or payment provider may require additional time before the funds appear.

Order cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or fulfillment.

Questions

For return or refund questions, contact support@amerivale.com.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.